Shipping policy
Shipping Policy
Thank you for visiting and shopping at happypetties.com. The following terms and conditions constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates*
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
United Kingdom: 3–8 Business Days
European Union: 3–8 Business Days
United States: 3–8 Business Days
Australia & New Zealand: 7-10Business Days (estimate)
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will become active within 24 hours.
Customs, Duties, and Taxes
happypetties.com is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
If a package is returned to us due to unpaid customs, taxes, or “return to sender,” we will refund the cost of the product and retain the shipping charges.
We allow one free resend if the package was returned to sender. However, if it is returned to us a second time, the shipping fee will be retained. For a third attempt, an invoice will be sent with the new shipping cost. (Applies to both international and domestic orders.)
Damages
If you receive damaged merchandise, please take a photo and email it to us at support@happypetties.com right away. We will only replace damaged goods if notified within 24 hours of the “Delivered” status.
Shipping Plus Service Terms
If your package does not arrive, arrives damaged, or is stolen, our Shipping Protection will cover you. We will either reimburse you for the cost of the ordered items or send a replacement delivery. The cost of Shipping Protection and related taxes are not included in reimbursement.
Lost Item Terms
What qualifies as a lost item:
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If the tracking status is not “Delivered” and at least 30 days have passed since the order was placed. Please contact our protection team at support@happypetties.com after 30 days.
If the address is incorrect:
Sometimes a package cannot be delivered due to an incorrect address. In this case, the package will be returned to happypetties. This is not considered a lost case — please contact customer support at support@happypetties.com.
If only part of the order was delivered:
If an item is missing in an undamaged package, contact support@happypetties.com.
If your order is stuck in customs:
Shipments delayed in customs are not covered by shipping protection. You must pay the customs fees to receive your package.
If the order status is “Unfulfilled”:
Please contact support@happypetties.com for assistance.
If the order shows “Delivered” but you have not received it:
Please wait 5 business days after the last tracking update before opening a case.
Stolen Item Terms
If the tracking status is “Delivered” but the package has been stolen, you must file a police report including the following statement:
“I ordered a package from happypetties and purchased Shipping Protection from happypetties. This report is required by their support department.”
The police report must be submitted within 14 days of the “Delivered” status to our staff at support@happypetties.com.
A falsified police report may result in legal consequences.
If a package is marked “Delivered” but has not actually arrived and there is no evidence of theft, please wait 5 days after the delivery date (and no more than 14) to ensure it has not been misdelivered or found.
If delivery was made to the wrong address:
If your shipping address was correctly entered at checkout but the carrier delivered to the wrong address, you can open a case at support@happypetties.com.
Damaged Item Terms
If your product arrives damaged, we will replace it. Please send a photo of the damaged or defective item within 24 hours after delivery to support@happypetties.com for inspection.
Customers who purchased Shipping Plus Protection will not have to pay return costs for damaged products within the 30-day guarantee period. Upon notification of a damaged product, the customer must provide photos, and happypetties may request the return of the item at our expense or choose to replace it without requiring a return.